Privacy Policy

How your personal information is used by Central and North West London NHS Foundation Trust.

At Central and North West London NHS Foundation Trust (CNWL) we are dedicated to safeguarding and preserving your privacy when visiting our site or using our services

This Privacy Notice explains how we use and protect the information you provide to us. It outlines the type of data we collect and how we use them. The UK General Data Protection Regulation requires us to manage all personal information in accordance with specific principles. In particular, we are required to process your personal information fairly and lawfully. This means that you are entitled to know how we use your information and your information will be held by Central and North West London NHS Foundation Trust (CNWL).

By accessing this site, you agree to the terms of use set out below.

CNWL and its partners make decisions on what data is processed and how this will be done. This role is undertaken in accordance with the General Data Protection Regularly (GDPR) and the Data Protection Act 2018.

For all requests regarding the control of your data, please contact Central and North West London NHS Foundation

Gordon Hospital
Bloomberg Street
London
SW1V 2RH
Email: heathrecords.cnwl@nhs.net

For concerns about how your information is being processed, contact our Data Protection Officer via cnwl.dpo@nhs.net

Changes to terms

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Who manages this website and has intellectual property rights?

This website www.cnwlpeople.co.uk is managed by Central and North West London NHS Foundation Trust (CNWL).

For your own personal non-commercial use you may copy, download, adapt or print off copies of the materials, information, data and other content included on www.cnwl.nhs.uk (‘CNWL content’). You will need to obtain permission in writing from us before you make any other use of CNWL content.

The rights in images, trade marks, trade names, logos included on www.cnwlpeople.co.uk are owned by us and/or third parties. You will need to obtain permission in writing from the owner before you may use these images, trade marks, trade names, logos in any way.

What information do we collect

We collect the following information from people visiting the website:

  • Site usage information, through cookies and page tagging techniques
  • Any personal and sensitive personal data you provide through the survey link:

If you complete and submit our survey, the data submitted is encrypted, stored securely in SurveyMonkey and deleted annually

Duration of storage

No data is stored on this website www.cnwlpeople.co.uk. Information obtained from the survey is retained securely for 12 months

Changes to this privacy policy

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately.  You should visit this page regularly so you know:

  • What personal information CNWL collects
  • How CNWL uses your personal information
  • When (if ever) CNWL shares your personal information with someone else


Third party content and linking to other websites

This website contains links to other NHS and non-NHS websites. This privacy policy applies to CNWL only.

Following a link to another website

When you go to another website, read the privacy policy on that website if you want to know what it does with your information. CNWL doesn’t pass on any of your personal information to other websites.

Following a link to this site from another website

When you come to this site from another website, the Trust may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to this site if you want to know about this.

These policies will explain how they collect and use your personal information, and whether they pass this on to websites they link you to.

Third-party website content

We embed external content from third-party websites such as Youtube and Vimeo including cookies. This content is not published on our website. It is delivered using tools and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third-party provider and not ours.

Your rights

The law gives you a number of rights in relation to what personal information is used by CNWL and how it is used. These rights allow you to ask us to:

  • provide you with a copy of the personal information that we hold about you
  • correct personal information about you which you think is inaccurate
  • delete personal information about you if you think we no longer should be using it
  • stop using your personal information if you think it is wrong, until it is corrected
  • transfer your personal information to another provider in a commonly used format
  • review automated decision-making processes that have been used to make decisions about you.

The right to withdraw consent and the right to erasure may not apply due to the nature of the services being provided and our basis in law for processing this data. We will consider requests to remove personal identifying information from your record to ensure that the data we do retain is anonymised, while enabling us to meet our statutory requirements.

You have the right to lodge a complaint with a supervisory authority. For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO).

Read our Your Information Leaflet about how we share your health records

Access to your information

For a copy of the data we hold about you contact 

Gordon Hospital 
Bloomberg Street 
London 
SW1V 2RH 
Email: heathrecords.cnwl@nhs.net  

Policies on information governance and data security

The Trust’s policies on Information Governance and data security are available by requesting them at freedomofinformation.cnwl@nhs.net

Data protection

Under the Data Protection Act, CNWL must protect any information collected from you. We use leading technologies and encryption software to protect your data, and maintain strict security standards to prevent any unauthorised access to it.

How we use cookies

Cookies are small text files that are held on your computer. We use cookies to gather information to help us improve the website.

Google Analytics is an analytics product that CNWL uses to do things such as keep track of the number of visitors to the site and the length of their stay. When you visit our website, Google Analytics will deposit the cookies on your computer to enable us to obtain this information.

The metrics obtained through the use of first-party Google Analytics cookies do not include any information that would allow CNWL to identify visitors individually to the website; the data is anonymous. The anonymised data that is collected is stored on Google’s servers.

The Google Analytics data sharing policy offers CNWL the option to share analytics data either ‘Anonymously with Google and others’ or with ‘Google products only’. UK government websites that use Google Analytics have been advised not to select either of these options. CNWL has chosen not to share the analytics data in either of these ways.

Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that that information about your website visit is not sent to Google Analytics.

© 2022 Central and North West London NHS Foundation Trust.

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